Description:
The Resource Engagement Manager will be responsible for collaborating with sales and presales to engage directly with customers to identify consulting and staff augmentation opportunities to support their resourcing needs. We will be looking for you – and your passion, to join our team of innovative experts who plan and execute our recruitment practices to contribute directly to our company’s performance and growth.
What You’ll Do
- Prospect for new opportunities and present our consulting and staff augmentation program known as our agility offering to prospective customers across North America
- Work closely with sales and presales to identify and validate potential agility-based engagements.
- Locate, validate, and present qualified consultants.
- Establish, maintain, and develop effective customer and consultant relationships.
- Manage customer and consultant escalations and establish achievable outcomes.
- Follow existing processes in the delivery of the agility offering; make recommendations to the Manager, Agility Program for changes or improvements that focus on areas like increased efficiency, revenue growth, profit optimization, etc.
- Ensure you are achieving monthly, quarterly, and annual sales targets.
- Take a lead role in running the delivery by working directly with the customer to ensure a successful engagement and CSAT result.
- Schedule, manage and attend sales calls and identify and develop new opportunities within North America across all vertical markets with an emphasis on Commercial Mid-Market and Enterprise Accounts.
- Advise and partner with account managers to identify opportunities for staff augmentation with customers.
- Perform phone screens, shortlists of candidates, conduct and lead the interview process, manage debriefs discussions and offer processes.
- Ensure potential consultants meet/exceed Softchoice quality standards and are properly equipped to interact with Softchoice customers.
- Demonstrate high quality customer service by working closely with Services’ teams and consultants to evolve and improve the quality of service and the overall customer experience.
What You’ll Bring To The Table
- Experience in business development and account management within IT consulting and/or professional services
- Experience presenting to C-Suite and other decision makers.
- Take a lead role in running the delivery of services to complex organizations.
- Ability to build confidence and strong partnerships with customer hiring managers.
- Ability to drive proposal, pricing.
- Leading to achieve targeted revenue and margin goals.
- Proven ability to work independently as well as to perform effectively in a team oriented, charismatic environment.
- Strong business acumen and the ability to manage your time efficiently in a team oriented, charismatic environment.
- Strong business acumen and the ability manage your time efficiently.
- A college or university degree is desired.