Description:
- Excellent written/oral communication skills with strong listening skills
- Exceptional organizational, time management and exceptional attention to details skills
- Able to work independently as well as in a team
- Able to deal with constant interruptions, distractions, time pressure and concurrent demands
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Additional languages desirable
- Natural ability to establish rapport with people over the telephone
- Strong computer/keyboarding skills (MS Word, Excel; ETARs an asset)
- Proven problem-solving skills and ability to empathize with customers
- Excellent organizational skills and ability to work efficiently under demanding time constraints
- Must demonstrate a passion for providing outstanding customer service
- Ability to make a customer’s experience friendly, fun and memorable
Qualifications/Conditions of Employment:
- Grade 12 High School Diploma or equivalent
- Able to perform all duties under stressful conditions beyond the employee’s control
- Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada
- Minimum two (2) years of customer service experience
- Previous reservations or call center experience an asset