Reservations Sales Agent

Description:

• Excellent written/oral communication skills with strong listening skills
• Exceptional organizational, time management and exceptional attention to details skills
• Able to work independently as well as in a team
• Able to deal with constant interruptions, distractions, time pressure and concurrent demands
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Additional languages desirable
• Natural ability to establish rapport with people over the telephone
• Strong computer/keyboarding skills (MS Word, Excel; ETARs an asset)
• Proven problem-solving skills and ability to empathize with customers
• Excellent organizational skills and ability to work efficiently under demanding time constraints
• Must demonstrate a passion for providing outstanding customer service
• Ability to make a customer’s experience friendly, fun and memorable

Qualifications/Conditions of Employment:

• Grade 12 High School Diploma or equivalent
• Able to perform all duties under stressful conditions beyond the employee’s control
• Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada
• Minimum two (2) years of customer service experience
• Previous reservations or call center experience an asset