Description:
We are seeking a talented Bilingual Sales Coordinator (English/French) to join our Canadian Sales Team at Fossil Group. In this role, you will support the day-to-day operations of our Canadian business by partnering with sales agents, representatives, and cross-functional teams to ensure seamless sales support, account management, and operational execution. This position plays a critical role in maintaining strong customer relationships, supporting sales growth, and ensuring accurate product, pricing, and order management. An ideal candidate is highly organized, detail-oriented, proactive, collaborative, and passionate about the fashion and accessories industry.
What You Will Do in This Role
Sales & Account Support
- Support the Canadian sales team and independent agents/representatives with account inquiries, inventory checks, order reporting, and customer support needs.
- Prepare and maintain weekly and monthly sales reports, ensuring accurate data entry and reporting across accounts.
- Partner with Sales Support to manage product orders in SAP, monitor deliveries, and provide weekly shipment tracking updates to customers.
- Assist with customer meetings, market appointments, and in-store training activities as needed.
Backend Operations
- Manage SKU setup and maintenance to ensure products are accurately entered and available for the Canadian market.
- Monitor orders on credit hold and proactively partner with customers to obtain updated payment information and facilitate order release.
- Maintain pricing accuracy across all accounts and ensure pricing is correctly reflected in internal systems.
- Manage sample inventory and support preparation for seasonal line reviews and presentations.
Marketing & Communications
- Support the translation and proofreading of marketing materials, product communications, and customer-facing content in both English and French.
- Create and maintain market materials, including line sheets, buy sheets, and seasonal product presentations in both languages.
- Collaborate closely with Sales, Brand, Planning, Marketing, and Visual Merchandising teams to support business initiatives and customer needs.
Who You Are (Requirements)
- Bachelor's degree in Fashion Merchandising, Marketing, Business, or a related field preferred.
- Previous experience in sales coordination, retail, merchandising, or a related support role.
- Bilingual proficiency in English and French, with strong written and verbal communication skills in both languages.
- Strong analytical skills with an interest in sales reporting, product assortment planning, and business performance.
- Proficiency in Microsoft Office Suite, particularly Excel, and Google Workspace.
- Experience with SAP, Adobe Photoshop, and social media platforms is a plus.
- Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Self-motivated and proactive, with a willingness to take initiative and solve problems independently.
- Strong interpersonal skills with the ability to collaborate effectively across teams and with external partners.
- Passion for the fashion, accessories, and retail industry.