Receptionist

Description:

Responsibilities:

• Welcome clients, families, and visitors to the Centre. Monitor and accept appointments on arrival, and share supporting information (i.e., parking, directions)
• Limit access to the building and re-direct general public
• Operate a multi-line phone system; receive and direct incoming calls, request additional information from callers as needed
• Manage incoming and outgoing mail and deliveries. Support the volunteer mail delivery program
• Support the Emergency Response system; accept calls to the emergency line and activate Centre- wide response procedures
• Receive and direct maintenance requests and service contractors to the FR team Support incoming and outgoing equipment in cooperation with relevant programs
• Perform administrative duties such as managing the Reception Resource Manual, staff contact lists, updating and managing forms and information binders used at reception
• Maintain a safe and welcoming environment and tidy/secure reception area

Qualifications:

• Minimum 1 year college or related experiential learning
• Highly developed interpersonal and communication skills
• Strong customer service skills and a professional and friendly manner with visitors, clients, volunteers, and staff
• Ability to be flexible and responsive, and acclimatize quickly to new or challenging situations
• Ability to maintain composure in difficult and/or challenging situations, including activation of Emergency Response codes
• Strong computer skills including proficiency in Microsoft 365 and Outlook
• Exercise mature judgment and able to work with minimum supervision
• Proficiency in French at the novice/elementary level or above is preferred