Receptionist

Description:

The Receptionist will:

• Receive and assist patients visiting Mount Sinai Hospital Ambulatory Laboratory in a professional manner
• Obtain and verify information with patients and enter their laboratory tests accurately and efficiently in the Laboratory Information System (LIS)
• Receive and assist patients in the Ambulatory Laboratory
• Validate patient Health Cards presented and ensures that they are the same as the individual named on the test requisition form
• Enter the patient's name, address etc. into the appropriate Electronic Medical Record (for first time patients)
• Enter the test(s) requested into the LIS
• Prepare and print a bill for uninsured or self-pay patients prior to any test(s) being performed using the private billing program
• Respond to telephone and in-person requests
• Telephone physician offices to obtain information missing from the test requisition form e.g., type of test required
• Respond to telephone calls from physician offices for special tests e.g., glucose tolerance and booking appointments for same
• Photocopy or print patient test requisitions as required by authorized persons
• Maintain the security and confidentiality of patient information
• Assists with training of new staff and students
• Perform functions as assigned by management to cover for vacation, sick leave and to adjust staffing workload requirements
• Provide feedback to management involving opportunities for improvement in patient flow and test ordering processes
• File as needed
• Other duties that may be assigned

Job Requirements

• Successful completion of a high school diploma
• 1 - 2 years recent receptionist experience in a healthcare environment (preferred)
• Proficiency in written and oral English
• Demonstrated minimum 40 wpm keyboarding skills
• Demonstrated Windows and mouse skills
• Experience in reception, registration or secretarial roles in doctors’ offices or hospitals
• Excellent interpersonal and customer service skills
• Proven organization and time management skills
• Ability to work effectively under pressure and meet deadlines
• Demonstrated ability to exercise tact and discretion, good judgement and problem solving skills
• Ability to work independently and as a team
• Demonstrated satisfactory performance and attendance record