Property Systems Manager

Description:

Fitzrovia is seeking an experienced Property Systems Manager to take ownership of our property management technology platform. This is a senior individual contributor role with broad scope, sitting at the intersection of technology, operations, finance, and property management. This is a hands-on, technical role reporting to the Director, Information Technology. The role includes one direct report who provides operational and administrative support across the property systems function. The successful candidate will be the primary expert on all matters relating to Yardi Voyager and connected systems — responsible for platform integrity, documentation, cross-functional support, and delivery of a major platform upgrade. You will work closely with senior leadership and are expected to bring both technical depth and clear professional judgement to the role.

At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

As we are a highly collaborative team, this role is full-time on-site, and the successful candidate will be required to work in the office Monday to Friday.

This posting is for an existing vacancy. The salary range for this position is $120,000 - $140,000, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.

Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team.

Key Responsibilities:

Serve as the primary system administrator and subject matter expert for Yardi Voyager and all connected modules, including Elevate, RentCafe, Maintenance IQ, Virtuoso Marketplace and Client Central
Maintain platform integrity across user permissions, group security configurations, scripting, leasing workflows and system-wide settings
Regularly audit system configuration and data to identify inconsistencies, resolve issues and ensure accurate reporting across all stakeholders
Administer new user setup, access controls and onboarding configurations as the business grows
Manage and support backend SQL operations, including complex queries, data validation and controlled data changes
Lead the end-to-end delivery of the Yardi Voyager 7 to 8 platform upgrade, including scoping, testing, stakeholder coordination, cutover planning and post-migration support
Manage new property onboarding in Yardi and all connected systems, including unit types, rents, amenity premiums, rentable items and associated marketing configurations
Lead data transfer processes during asset takeovers, ensuring all unit, tenant and property data is accurately migrated
Lead or contribute to the testing and deployment of application upgrades and third-party system updates within agreed timelines
Operate within the company's change control framework for all system modifications, ensuring all changes follow approved process
Enforce change control standards across the business, escalating where requests fall outside of approved process or risk platform stability
Maintain clear records of all changes, issues and resolutions in line with business requirements
Produce and maintain structured technical documentation for all PMS systems, configurations, integrations and processes to a professional standard
Develop and deliver training materials and sessions for property management staff on system use and best practice
Produce and distribute monthly updates to keep staff informed of system changes, tips and upcoming developments
Manage and monitor all third-party system integrations, including condo portal feeds that surface live unit availability data
Identify and resolve integration errors and data inconsistencies across connected platforms in a timely manner
Act as the primary technical liaison for finance, marketing and property management teams on all Yardi-related queries, reporting issues and system triage
 Liaise with third-party technology vendors and Yardi Client Central, managing escalations and ensuring project milestones are met
 Receive, track, prioritize, troubleshoot and resolve all PMS-related technical issues reported by internal users
Maintain a structured service ticket and request tracking system with clear SLAs and escalation paths
Travel to properties occasionally where remote resolution is not possible
Provide day-to-day leadership to one or more team members, including mentorship, performance management, and professional development.
Prepare annual T5018 filings for construction entities, ensuring compliance with CRA requirements

Qualifications and Experiences:

Degree in Information Systems or a related field, and/or equivalent professional experience
5+ years of hands-on administration experience with Yardi Voyager 7S, with demonstrable depth across modules including Elevate, RentCafe, Maintenance IQ, Virtuoso Marketplace and Client Central
Proficiency in Yardi Spreadsheet Reporting (YSR), including the creation and maintenance of custom reports
Intermediate to advanced SQL capability, including complex joins, conditional logic and controlled backend data changes
3+ years in a systems administration, business analyst or platform management role
Proven ability to operate within formal change control environments and enforce process discipline across a business
Strong documentation skills — able to produce clear, accurate technical documentation and end-user guides to a professional standard
Effective communicator — able to translate technical issues for non-technical stakeholders and escalate clearly when required

The following are preferred but not required:
Direct experience with a Yardi Voyager major version upgrade
Background in real estate or property management
Accounting literacy sufficient to support finance teams with Yardi-related reporting, data integrity and query resolution; working knowledge of GAAP an asset