Description:
As we continue to grow, we’re looking for a Project Coordinator to join our team and support the successful execution of our client projects, by facilitating communication between teams, managing timelines, and ensuring a smooth transition from solution design to production with our development team.
Key responsibilities
Project coordination:
- Assist Project Manager in coordinating end-to-end client project execution, from development, testing, and deployment
- Track project timelines, deliverables, and budgets, ensuring alignment with client objectives and internal priorities
- Identify potential blockers, dependencies, or risks and escalate them to relevant stakeholders for resolution
- Collaborate with internal teams, including account managers, developers, and deployment specialists, to align on project goals and timelines
- Facilitate technical discussions with the development team to ensure feasibility and alignment with client needs
Process management:
- Maintain and update project plans, timelines, and deliverables
- Coordinate deployment activities with the deployment specialist, ensuring all assets are ready for launch
- Submit and adhere to QA checklists to ensure all project deliverables meet internal quality standards before deployment
- Identify and mitigate risks while ensuring all stakeholders are informed and engaged throughout the process
- Maintain transparency on project status, actively tracking progress, and escalating issues early when necessary
Quality assurance:
- Assist in rigorous testing by validating data, assets, and functionality against QA checklists before deployment
- Track daily email sends to ensure campaigns are executed as planned and within requirements
- Monitor email deliverability metrics (ex. bounce rates, spam complaints, inbox placement) and escalate issues as needed
Technical expertise:
- Understand Salesforce Marketing Cloud capabilities to ensure solutions align with platform functionality and best practices
Qualifications
Experience:
- 1+ years of project or account coordination experience, preferably in a CRM, marketing, or digital agency environment
- Experience supporting Salesforce Marketing Cloud projects or similar CRM platforms
Skills:
- Strong organizational skills with attention to detail, ability to manage multiple tasks and support project and account managers in a fast-paced environment
- Strong communication and interpersonal skills for effective client and team collaboration
Knowledge (nice to have):
- Familiarity with CRM ecosystems, including customer data management, omni-channel marketing, and analytics
- Understanding of email marketing concepts and best practices