Program Manager

Description:

As Program Manager, Performance Enablement (GPS), this position is responsible for administrative and overall program management for GPS (Goals, Performance, Success), UBC’s performance enablement program for staff. This program was launched in early 2024 with a small pilot of 200+ participants. It was now successfully expanded with over 1500+ participants participating. Performance Enablement is becoming the default philosophy or process for staff to conduct performance conversations, set individual performance goals, and have more frequent conversations with staff and managers.

The position will project lead the Central HR team to implement, assess, refine, and expand the GPS program. The position role works collaboratively with other areas within Central HR, and portfolio specific HR teams, to successfully implement and continually strengthen the performance engagement program.

Organizational Status

Reports to the Associate Director, Organizational Development & Engagement. Works collaboratively with the Talent and Organizational Development team members, the HR Communications team, Central HR leadership and UBC HR Directors in portfolios across the University.

Work Performed

Participates as a member of the Talent and Organizational Development unit and facilitates the implementation of the GPS pilot program, including its refinement and expansion beyond the pilot program.

Workday

Manages participants’ access to Workday functionality ensuring that proper and appropriate access is provided; monitors access and provides feedback and recommendations to project group and ISC regarding access and access related issues.

Coordinates with the project team and project leads to draft and determine project timelines and roll out dates; evaluates and reviews dates and timelines and consults with project team as GPS program expands.

Collects, analyses and summarizes feedback from participants and end-users of Workday training resources to create and provide meaningful and data driven updates to the GPS project team and team members.

Tests performance enablement functionality; identifies and suggests areas for improvement to the GPS project team.

Reports on Workday utilization as required.

Participates in committee meetings and project meetings with ISC and Workday as it relates to Workday functionality.

Program Management

Manages the overall administration of the GPS Program and provides end-to-end support.

Manages access for new hires/departures/changes to the GPS Sharepoint site.

Provides analysis of GPS Sharepoint site utilization.

Identifies resource needs; collaborates with communication experts to develop and create additional resources for SharePoint site.

Oversees schedule/calendar of activities related to GPS across portfolios.

Using knowledge and sound judgement of the GPS program, responds appropriately to communications received in the GPS@ubc.ca mailbox and from ServiceNow tickets submitted to the GPS ServiceNow assignment group.

Creates ServiceNow tickets for program enhancements to GPS. This involves collaborating with ISC partners to gather requirements for those enhancements, creating tickets, troubleshooting inside GPS, responding to and resolving tickets in ServiceNow relating to various program inquiries.