Description:
The Specialist, Performance & Quality provides expert guidance, facilitation, and hands-on support to Health Services teams in the areas of quality assurance, performance measurement, process development, and continuous improvement. The role works collaboratively across the department to support planning initiatives, improve service delivery, and strengthen quality practices and outcomes.
What You’ll Do
Quality & Performance Support
- Provide expert advice and facilitation support to cross-functional teams on strategic, business, operational, and quality planning initiatives.
- Support capacity-building across Health Services through education, facilitation, and sharing best practices to integrate quality into planning, decision-making, and day-to-day operations.
- Research, analyze, and interpret quality and performance indicators to support recommendations related to quality frameworks, procedures, and improvement priorities.
- Support the development and documentation of quality processes and procedures across services and teams.
- Assist with identifying and assessing innovative approaches to improve service quality and effectiveness.
- Provide guidance in the identification and development of performance frameworks, benchmarking approaches, measures, dashboards, and reporting.
Process Development & Continuous Improvement
- Support the development and implementation of quality management systems and frameworks across Health Services, including process management, measurement, information management, and continuous improvement practices.
- Support and facilitate continuous improvement initiatives from planning through implementation and closure.
- Facilitate process improvement initiatives using established methodologies, including providing status updates and outcomes reporting.
- Act as a subject matter expert for continuous improvement tools and quality assurance methodologies.
- Provide technical and analytical support to project teams, including data collection, analysis, problem-solving, and solution design.
Analysis & Problem Solving
- Conduct data analysis and prepare reports to support business solutions related to efficiency, root cause analysis, ROI, and business cases.
- Use data, trends, and performance insights to identify opportunities for process improvements, capability enhancement, and risk mitigation.
- Support and model quality circles or huddles to reinforce continuous improvement practices within teams.
Quality Assurance & Evaluation
- Assist and guide services and teams with accreditation, compliance, and quality assurance requirements.
- Conduct or support audits to assess process effectiveness, identify performance gaps or risks, and contribute to recommendations for further evaluation.
- Support the integration of process improvement practices into day-to-day business operations across services and teams.
- Support the development of evaluation plans to assess the effectiveness and efficiency of programs, services, and/or policies and translate findings into actionable recommendations.
Collaboration, Training & Engagement
- Train and support teams on improvement methods, tools, and best practices through facilitation, education, and knowledge sharing.
- Promote and role-model a culture of quality, accountability, and continuous improvement.
- Liaise with external vendors as required to support process improvement activities.
- Build and maintain collaborative working relationships with internal clients, corporate partners, and external stakeholders to support successful implementation of quality initiatives.
- Maintain a strong focus on internal and external customer needs.
What You Bring To The Role
Education & Experience
- University degree in Health Administration, Business/Public Administration, Science, or Engineering.
- Minimum 2–3 years of experience in quality and process management, including facilitation of process improvement initiatives.
- Equivalent combinations of education and experience may be considered.