Online Solutions Assistant

Description:

Quantum Management Services Ltd. is seeking a detail-oriented and tech-savvy Online Solutions Assistant to support digital operations across a leading national organization. This role is ideal for a digital enthusiast who thrives on solving technical issues, updating high-quality web content, and supporting online initiatives.

As part of a dynamic, mission-driven team, you will contribute to a variety of impactful projects, including a major CMS migration, while ensuring web accessibility and optimal digital user experience. This hybrid role (based in Cote-Des-Neiges) combines remote flexibility with in-office collaboration to foster professional growth and work-life balance.

Key Benefits:

• Hybrid Work Schedule: 2 days in-office, 3 days remote

• Home Office Support: Includes setup and internet allowance

• Generous Leave Policy: 3 weeks’ vacation + 15 paid holidays + 10 health/sick days

• Retirement Savings: 5% employer-matched RRSP

• Comprehensive Benefits: Includes top-tier health and wellness coverage

• Supportive Culture: Join a smart, national team committed to development and innovation

Key Responsibilities:

• Respond to internal support requests related to digital and web tools

• Update and test website content for brand consistency, SEO optimization, and accessibility compliance

• Troubleshoot front-end issues and thoroughly document fixes

• Maintain CMS platforms and online fundraising systems

• Participate in usability testing and assist in maintaining internal documentation

Candidate Requirements:

• Experience: 1–2 years in digital/web support or a coordination role

• Technical Skills:

  • HTML/CSS

  • CMS platforms (e.g., WordPress, Drupal, etc.)

  • Understanding of accessibility standards (WCAG)

• Communication: Excellent help desk and interpersonal communication skills

• Preferred Tools (Bonus): Google Analytics, Tag Manager, online fundraising tools