Manager

Description:

• Delivers the Region’s waste collection services, which include the collection of garbage, blue box recyclable materials, green bin organics, leaf and yard waste and batteries from residential households, municipal facilities, schools, and special events.
• Oversees enforcement of the Region’s waste collection by-law, management of the Region’s waste collection container inventory, development and management of the waste collection budget, procurement and oversight of waste collection contractors, supervision of waste collection staff, coordination with local municipalities.
• Supports the development and implementation of new waste collection programs and public facing promotion, education, and outreach programs to ensure clients’ proper participation in the Region’s waste programs, all in accordance with Regional and Provincial regulations, standards, policies, guidelines, strategies, and operational plans.
• Leads and and directs a team of waste collection staff in delivering waste collection services to clients while promoting a service-oriented and environmental, health and safety compliant culture within the section.
• Hires and manages reporting staff within the section by interviewing, selecting, orienting, coaching, developing, performance managing and, if necessary, terminating reporting staff. Assigns and manages the performance objectives of direct reports. Supports diversity and inclusion within the Waste Collection section.
• Organizes and delegates sectional programs and services according to planned targets, policies and priorities, and co-ordinates all workforce, equipment, and resources to meet targets and deliverables.
• Provides expert recommendations and resolves escalated operational issues and service level concerns, service requirements and customer complaints related to the provision of waste collection services, by-law enforcement and participation in the Region’s waste management programs.
• Manages internal/external partnership and stakeholder relations to promote business excellence in waste collection operations with respect to health and safety, business intelligence, strategic planning, emergency and business continuity planning and staff development.
• Develops policies, procedures and objectives in Waste Collection Operations related to maintenance, safety, training, system planning, performance, and process improvement.
• Oversees the procurement and performance management of contracted vendors. Negotiates complex special arrangements and agreements with service vendors.
• Researches and analyzes operational performance and develop operational strategies for future growth, approving operational strategies for new waste collection services
• Responsible for an average annual operating budget of $50 million. Develops, and forecasts annual operating and capital budgets for waste collection operations and inventory of waste collection supplies and materials.
• Prepares and implements contingency plans for service disruptions due to strikes, supply chain issues, pandemics, and other major disruptions.
• Responds to and resolves issues and queries raised by Council and sensitive customer inquiries escalated from reporting staff.
• Represents Waste Management’s Waste Collection Operations on related internal, community and government committees.
• Analyzes community, industry, technical and demographic trends and recommends/implements programs and tactics based on findings.
• Ensures that processes, systems, and resources are optimized to continuously improve productivity, cost effectiveness and service quality.
• Ensures Waste Collection Operations and performance of contracted waste collection service providers adheres to Provincial Acts and regulations, municipal by-laws and policies and regional policies and procedures.