Lead Technical Program Manager

Description:

Mastercard, a global technology company in payments, is seeking a Lead Technical Program Manager to drive their customer experience strategy through innovation and problem-solving. This role involves planning, executing, and delivering projects related to technology, products, or programs, managing dependencies, resources, and milestones to ensure successful completion.

Responsibilities:

• Plan and maintain integrated project plans accounting for dependencies and constraints

• Secure resources, prioritize efforts, and establish delivery milestones

• Manage end-to-end delivery of engineering work across teams and organizations

• Provide status updates and clear communication to senior leadership and stakeholders

• Act as the first point of contact for projects, ensuring timely decisions and resolving blocking issues

• Understand program/product domain deeply enough to represent the team credibly

• Foster good relationships with engineers, managers, and peers

• Continuously improve team processes through data-driven retrospectives and meetings

Candidate Profile:

• Understands business context and customer use cases

• Can evaluate system designs and participate in solution discussions

• Skilled at resolving conflicts constructively

• Clear and concise verbal and written communication skills

• Experienced in scrum delivery

• Some knowledge of API development and microservices architecture

• Strong ability to explain technical issues and communicate vision effectively

• Proactive problem solver who looks for innovative solutions

Corporate Security Responsibilities:

• Adhere to Mastercard’s security policies and practices

• Maintain confidentiality and integrity of information

• Report any security violations or breaches

• Complete mandatory security training