Senior Desktop Engineer

Description:

🚨 WE’RE HIRING | Senior Desktop Engineer / EUC Engineer

📍 Location: Montreal, Quebec, Canada
🏢 Work Mode: Hybrid
💼 Experience: 8+ Years

🔹 Key Responsibilities
• Provide advanced desktop and End User Computing (EUC) support across Windows 10/11 and macOS environments.
• Manage and support endpoint technologies, including Microsoft Intune, Microsoft Endpoint Manager, SCCM/MECM, Active Directory, Entra ID, and Group Policy.
• Support virtual desktop environments, including Azure Virtual Desktop (AVD), Citrix Virtual Apps & Desktops, VMware Horizon, and Remote Desktop Services.
• Troubleshoot complex issues related to Microsoft 365, Outlook, Teams, VPN clients, enterprise applications, browser compatibility, and endpoint connectivity.
• Provide technical support for Wi-Fi, LAN/WAN connectivity, DNS, DHCP, printing services, authentication, and access management.
• Manage endpoint configuration, software deployment, device compliance, patching, and endpoint security controls.
• Support large-scale desktop migrations, device refresh programmes, and enterprise endpoint modernization initiatives.
• Handle incidents, service requests, problem management, and change management activities in accordance with ITIL practices.
• Collaborate with infrastructure, network, security, and application teams to resolve complex technical issues.
• Maintain technical documentation, knowledge articles, and operational procedures while ensuring effective service transition and user support.

🔹 Required Skills & Qualifications
• 8+ years of experience in Desktop Support, End User Computing (EUC), or Enterprise Desktop Engineering.
• Strong hands-on experience supporting Windows 10/11, macOS, Microsoft 365, and enterprise endpoint technologies.
• Expertise in Microsoft Intune, SCCM/MECM, Microsoft Endpoint Manager, Active Directory, Entra ID, and Group Policy Administration.
• Experience supporting virtual desktop technologies such as Azure Virtual Desktop, Citrix, VMware Horizon, and Remote Desktop Services.
• Strong troubleshooting skills across Microsoft Office 365, Outlook, Teams, VPN clients, enterprise business applications, and endpoint connectivity.
• Solid understanding of networking fundamentals, including Wi-Fi, LAN/WAN, DNS, DHCP, and printing services.
• Experience with IT Service Management processes, including incident management, problem management, request fulfillment, and change management.
• Familiarity with tools such as ServiceNow, JIRA, PowerShell, and Microsoft 365 Admin Center.