Ivr Automation Tester

Description:

IVR Automation Tester
📍 Location: Toronto, ON, Canada
💼 Experience: 8+ Years
🗣️ Language: Bilingual – English & French

✅ Job Description:
We are looking for an experienced IVR Automation Tester with strong expertise in Cyara Velocity and Contact Centre (CCaaS) testing to support IVR automation and quality assurance initiatives.
✅Key Responsibilities:
Design, develop, execute, and maintain automated IVR test cases using Cyara Velocity.
Perform functional, integration, regression, and end-to-end testing of IVR call flows.
Validate voice menus, prompts, DTMF, speech recognition, call routing, transfers, and queue handling.
Test inbound routing, agent handoffs, and context data transfer.
Develop reusable and parameterized automation scripts and regression suites.
Analyze automation results, troubleshoot failures, and support defect triage.
Prepare test plans, test data, and production validation activities.
Coordinate testing activities across environments and Agile teams.
✅Required Skills:
Strong hands-on experience with Cyara Velocity.
IVR and Contact Centre (CCaaS) testing experience.
Knowledge of telephony concepts, SIP, call routing, and call transfers.
Experience in functional, integration, regression, and end-to-end testing.
Defect management and QA methodologies.
Bilingual communication skills in English and French.
✅Nice to Have:
Genesys Cloud CX / Genesys Architect.
ACD and skills-based routing.
API testing and CI/CD tools.
Cyara Cruncher, Pulse, ASR/TTS.
Multilingual IVR and Agile/Scrum experience.