IT Systems Analyst

Description:

HireTalent – a premier staffing and recruiting agency – is seeking a Production Support Analyst (IT Systems Analyst III) to provide technical and application support for a suite of critical 24x7 Loan and Trade Finance applications for a global financial client in Montreal. This is a hybrid contract opportunity ideal for experienced support professionals who thrive in high-availability, regulated, and fast-paced financial environments.

The selected candidate will be the go-to subject matter expert for application operations, infrastructure integration, and disaster recovery planning, while ensuring secure, compliant, and resilient systems.

Key Responsibilities:

Production Support:

• Provide proactive and reactive support for Loan and Trade Finance applications on a 24x7 basis.

• Follow up on application issues and coordinate with internal/external teams for resolution.

• Monitor data flow between financial systems and troubleshoot any disruptions.

Technical Projects & Enhancements:

• Participate in technical enhancement projects across the Financing Solutions platform.

• Collaborate with project sponsors and IT teams to define business and functional specifications.

• Produce and maintain technical documentation including flowcharts, runbooks, and interface specs.

Governance & Compliance:

• Ensure applications comply with Information Security protocols and data protection regulations.

• Manage infrastructure-related initiatives such as server upgrades, vulnerability remediation, and DR planning.

• Maintain cyber security controls and manage CyberArk bypass controls for secure access.

Monitoring & Maintenance:

• Conduct capacity planning, performance tuning, and system health checks.

• Lead Change Control Review meetings to ensure smooth deployments and reliable data quality.

• Maintain accurate documentation of business processes and technical integrations.

Technical Requirements:

• Bachelor’s degree or higher in Computer Science or related discipline.

• Scripting Skills: At least one of Shell, Perl, Batch, or Python (required).

• OS Expertise: Experience with Unix/Linux and Windows server environments.

• Database Knowledge: SQL / PL SQL proficiency.

• Middleware & Deployment Tools: Knowledge of MQ, WebSphere, Tomcat, and application deployment practices.

• Programming Awareness: Basic understanding of Java/J2EE applications.

• IT Tools: Jira, ITSM, ServiceNow (or similar), SN.

• ITIL: ITIL foundation knowledge or certification is a plus.

• Advanced skills in MS Office (Excel, Word, PowerPoint) for documentation and reporting.

Soft Skills & Attributes:

• Excellent communication and interpersonal skills (written and verbal).

• Strong problem-solving mindset with ability to handle high-pressure support situations.

• Able to manage multiple priorities and adapt in a dynamic, fast-paced environment.

• Strong team collaboration yet capable of working independently.

• Agile and innovative approach to technical problem-solving.

Additional Conditions:

• On-call rotation: Availability required 24/7 during assigned on-call periods.

• Candidate must be eligible to work in Canada.