Inbound Service Agent

Description:

• Always Demonstrating safety leadership and safe work practices
• Working in accordance with City Wide Towing Inc. policies and procedures
• Answering a variety of inbound service calls to ensure accurate information is collected for data entry into call centre software
• Exuding strong customer service through verbal and written communication
• Understanding and utilizing all implemented software which is used during shift
• To meet or exceed call center metrics while providing consistent customer service
• Monitor all methods of communication, Phones, E-mails, and client portals
• Supporting fellow team members as needed
• Maintain and encourage a positive, solution-based environment within centre
• Conduct any required administration as outlined by customer service lead or customer service manager
• Invoice verification
• Identifying opportunities for continuous improvement to lead and management
• Consistently providing great customer service and building positive relationships with external clients