Customer Service Representative

Description:

Duties and Responsibilities include:

• Identify and create opportunities to enhance each and every person's YMCA experience

• Meet and exceed customers’ expectations in all service aspects at the Customer Service desk

• Complete all membership/program related duties with accuracy

• Accurately complete all transactions, payments, cash-outs, and balancing

• Communicate a large quantity of information clearly and concisely in person, via email, and over the telephone by understanding the organizational structure of the YMCA Calgary Association

• Develop and maintain smooth, cooperative working relations with all staff and volunteers

• Aid in the training of all new staff and volunteers

• Work in a team environment to achieve optimal collective results

• Share responsibility for weekly upkeep of desk inventory and lost and found items while ensuring a well-stocked and clean work area at all times

• Ability to problem solve

• Participate in the Staff and Volunteer aspect of the Annual Campaign