Description:
As an Implementation Specialist, you will be a member of the Implementation team within our professional services organization. You are responsible for delivering Itron's AI-powered technology to help our utility clients make communities safer and more resilient. We are looking for an action-oriented individual who is obsessed with truly understanding client needs. With that understanding, you will internally advocate for and articulate the client's needs to our R&D team (product, software engineering, machine learning), as well as translate externally the value of our technology to both senior executives and day-to-day operational managers.
Duties & Responsibilities
- Support the full customer implementation process, defining to-be processes, scoping out data integration needs, running user training sessions, and anything else that needs to be done to have a successful implementation
- Work with customers to understand their data and to gather custom business and technical requirements
- Run preliminary analysis of client data to ensure smooth data transfer to internal teams
- Manage and report project status and forecasts
- Configure client specific functionality in the software (i.e. tailored workflow creation, custom reporting requests, etc.)
- Testing and documenting of underlying data models, processes, and reports to meet functional design and specifications
- Supporting the development and delivery of customized user acceptance testing and training materials for end users
- Clearly capture and articulate client needs to our R&D team (product, software engineering, machine learning) to influence the direction of Itron's new product features
- Become an SME on Itron products, including understanding how artificial intelligence can be used in the utilities industry to help our clients
Required Skills & Experience
- 1-4 years of experience in technology, engineering, or analytics related field
- Bachelor's degree in related field or equivalent experience.
- Strong analytical, critical thinking and problem-solving skills
- Track record of excellent customer service skills with the ability to influence through data-driven story-telling & customer decision trade offs
- Strong organizational, time management, and communication skills
- High degree of accountability
- Possesses strong Excel & presentation skills
- Familiarity performing business analysis
- Willingness to travel within Canada and the United States (20%-25%)
- Knowledge of SQL, JSON, databases and general data technologies