Description:
First impressions are everything! As a Houseperson with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring public spaces and supporting the Room attendant team to ensure each area is comfortable, inviting and clean. The luxury our Guests experience will ensure their return.
- Consistently offer welcoming, friendly and warm service to external and internal guests
- Provide intuitive service, engaging with external and internal guests and anticipating their needs
- Foster positive cross departmental relationships to create a seamless experience
- Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
- Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
- Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives.
- Clean all assigned areas including: sanitizing, dusting, pickup and delivery of linen from rooms/carts, vacuuming, spot cleaning carpets, bathroom cleaning, window cleaning, replenish rooms with supplies, maintaining exterior cleanliness, etc.
- Assistance with deep cleaning of guestrooms and actively participating the preventative maintenance program
- Moving furniture and supplies as required
- Responsible for all restocking all glassware, linens and supplies
- Sign in and out master keys daily which may include using the Key Tracer system
- Utilize Royal Service Mobile according to standards and policies
- Report any maintenance needs required in guest rooms, service areas and public spaces
- Ensuring that no items are placed in the corridor unattended at any time to ensure a positive guest experience
- Return and properly tag all lost and found articles in the Housekeeping Office
- Working safely to prevent injury
- Performs other related duties and follow hotel standards as assigned/applicable.
- Will work weekends, holidays and shift work as scheduled
- Housekeeping experience desirable not required.
- Able to communicate in English, both oral and written.
- Secondary schooling desirable not required.
- Basic knowledge of cleaning, cleaning materials and industrial equipment desired but not required
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to multi-task, prioritize duties and complete assigned projects in a timely manner
- Professional manner, outgoing personality and ability to work on own initiative
Qualifications
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 60 lbs
- Ability to push or pull objects up to 60 lbs
- Frequent work above shoulder height is required
- Frequent kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps