Hospitality Lead

Description:

Strategic Planning and Coordination

• Responsible for providing subject matter expertise into the overall COC / COFs hospitality enterprise plan for Paris 2024 Hospitality – including review of the programs to date and leading the future direction of the COC & COF programs
• Conduct stakeholder journey mapping to showcase the user’s journey in the lead up to and during the Games (i.e., pre-Games invitations / gifting, flights, arrival, experience on-site, post Games)
• Lead the implementation of all aspects of the user journey on an enterprise basis (i.e., coordination of logistics, communication with stakeholders)
• Lead the private hospitality bookings process for Canada Olympic House
• Management of the hospitality plan to budget

Relationship Management

• Serve as the main lead / liaison with the COC / COFs hospitality provider to deliver best in class hospitality experiences
• Work closely with all relevant departments (i.e., COF, Partnerships, Brand & Digital, Sport Business & Sustainability) to ensure stakeholder needs are considered & delivered upon
• Coordinate with key individuals of Marketing Partners and Donors (when appropriate) to ensure a seamless experience

At Games Execution

• Working closely with the COC / COFs hospitality provider, execute the COC & COFs hospitality programs in Paris from start to finish
• Solve Games Time challenges in a cost-efficient manner to ensure for an optimal and high-end stakeholder experience
• Coordinate with the Canada Olympic House team & Business team lead to ensure seamless integration into COC Games operations

QUALIFICATIONS AND CRITICAL SKILLS

Education and Experience

• University degree, college diploma or equivalent experience in Events Marketing, Hospitality, or related field
• 5-7 years of relevant experience, including demonstrated hospitality management at the Olympic Games or other multi-sport properties