Hospitality Coordinator

Description:

Frind Winery Ltd., one of the fastest-growing wineries in the Okanagan Valley with over 400 acres of vineyards and a strong focus on innovation, is seeking a Hospitality Coordinator to join its vibrant team in West Kelowna. This role offers the opportunity to oversee hospitality operations, coordinate wine club activities, manage reservations, plan and execute events, and ensure exceptional guest service at one of Canada’s most progressive wineries.

You will be responsible for smooth execution of daily hospitality functions, administrative support, wine club logistics, event planning, and social media engagement while maintaining high standards of customer satisfaction. This position is a maternity leave contract with potential for growth within the organization.

Key Responsibilities:

• Coordinate and execute wine club shipments, pickups, and communications.

• Handle administrative duties including reservations, guest communications, and departmental coordination.

• Manage event planning from concept to execution, including client liaison, logistics, payments, and post-event reporting.

• Maintain hospitality-related social media, create promotional content, and update menus and internal newsletters.

• Monitor reservation trends, generate quarterly reports, and suggest improvements.

• Ensure excellent customer service and timely response to inquiries.

Skills and Qualifications:

• 2+ years in event planning or administrative roles.

• Strong communication, multitasking, and time management skills.

• Proficiency in MS Office (especially Excel), Google Workspace, and tools like Touch Bistro, TOCK, Wine Direct, Canva, and Meta.

• Serving it Right & WHMIS certifications are assets.

• Valid Class 5 driver’s license; ability to lift 45 lbs.

• Willingness to work evenings, weekends, and holidays during peak season.