Provide good customer service and problem solve for visitors as required
Process day use admissions, camping reservations and registrations, retail sales, and equipment rentals
Respond to visitor inquiries made in person, by phone, and by email
Carry out administrative and clerical tasks related to gatehouse operations including: cash handling and reporting, day-to-day management of camping reservations and registrations, processing equipment rentals, and liaising with head office as required
Keep gatehouse and immediate area clean, presentable, and in a good working state
Work in compliance with the Ontario Occupational Health and Safety Act (OHSA) and any other safety related legislation, as well as related organizational health and safety policies and practices
Adhere to operating practices and procedures to ensure the safety of both staff and visitors
Work in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and provide customer service that meets the specified standards
Follow established security practices as assigned
Communicate with park supervisors and other staff to keep them informed of gatehouse operations and any operating needs or issues
Participate in orientation and training programs as required
Assist with conservation area activities and events when required
Provide support for general park maintenance duties as required
Perform other relevant duties as assigned
SKILL
Self-motivated and able to work effectively as part of a team or independently with minimal supervision
Capable of prioritizing tasks
Familiar with the operation of cash registers and point-of-sale equipment (debit/credit card processing)
Experience working with cash, managing sales transactions, and calculating change in a busy setting
Basic computer skills are required (Microsoft Excel, Outlook and Word), file management
Effective communications and customer service skills, comfortable in dealing with the public
Customer service skills that include conflict management and resolution, problem solving
Valid Ontario Class G driver’s license with a clean driving record. An Ontario Ministry of Transportation 3-year driver’s record (uncertified) must be provided
A police record check must be provided in accordance with the Ontario Police Record Checks Reform Act (vulnerable sector check, which includes a criminal record check)
Emergency First Aid and CPR Certificate is required (training is provided if required)