Front Desk Agent

Description:

• Providing courteous and efficient telephone services including accurate message taking
• Being knowledgeable of information on the hotel and surrounding area
• Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
• Accurate completion of all special billing requests
• Responsible for check in and out of guests
• Creating reservations via telephone, central/global reservations, correspondence and in person
• Responsible for a cash float
• Present statements of charges to departing guests and receive payment
• Performing general office duties
• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
• Working shifts as business levels dictate
• All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications

• Previous Front Office/Guest Service experience an asset
• Opera PMS and MS Office experience preferred
• Knowledge of a second language is an asset
• Must be a self-motivated and well organized individual
• Excellent communication skills, both written and oral is a must
• Professional appearance and manner
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
• Ability to consistently stand and walk through out shift