Description:
Reporting to the Director of Fairmont Gold, the Fairmont Gold Pantry Attendant will be responsible for the following:
- To report for duty on time with a professional appearance and clean, appropriate uniform with all the tools needed to start your shift.
- Engage with guests to better understand the purpose of their stay while observing and communicating their food and beverage preferences to support the delivery of anticipatory service.
- Acknowledge guests by name while honoring their unique preferences and requests.
- Execute full cycle food & beverage mise en place preparations, setup, and service processes in accordance with departmental performance standards.
- Welcome and offer assistance to guests who are utilizing the lounge.
- Assist with the replenishment of food and beverage offerings in the Fairmont Gold and Deloitte Lounges throughout the day.
- Assist with the clearing and resetting of tables in addition to the replenishment of flatware, crockery, and glassware.
- Maintain cleanliness of all food & beverage preparation areas within the Fairmont Gold & Deloitte Lounges.
- Adhere to food sanitation and safety standards at all times.
- Oversee and ensure the quality and appearance of all culinary presentations and pantry areas.
- Maintain a professional, neat, and well-groomed appearance, adhering to the Fairmont Gold grooming standards at all times.
- Actively participate in the ongoing development of the Hotel, service enhancements and training, ensuring delivery of departmental standards.
- Adhere to the hotels social media and confidentiality policies.
Qualifications
- We are looking for service oriented individuals who have excellent personal presentation and interpersonal skills.
- Strong attention to detail and the ability to multi task are required for this role.
- This position requires the successful candidate to have a flexible schedule and the ability to work a variety of shifts including early morning start times, weekdays, weekends and or holidays.
- Valid Smart Serve certification required.
- Please note that candidates must already be legally eligible to be work in Canada in order to be considered.
- Previous luxury level service knowledge and training an asset.
- College diploma or University degree from a Hospitality related program an asset.
- Additional language a definite asset.
Physical Aspects of Position (include but are not limited to):
- This position requires standing and walking for the majority of the shift and the ability to lift at least 60lbs.