Evening Front Desk Support Worker

Description:

• Greets and directs tenants, guests, contractors and suppliers to the Elm housing program;
• Receives and redirects calls from external and tenant to the appropriate staff;
• Schedule appointments for the Women’s College Clinic operating at Elm; schedule tenant booking of communal spaces the Jack Layton Lounge, Nancy’s Auditorium, and the Winona Community Lounge;
• Assist in providing orientation to new tenants to ensure familiarity and understanding of programs, staff and community environment;
• Responds to on-site emergency needs by using the on-call procedures (i.e. Directors, Property Services and Housing Support program staff);
• Take corrective action when responding to potential safety hazards; ensure hazards are reported to the appropriate personnel;
• Report all disturbances, vandalism or other emergencies to the supervisor; complete an incident report as required;
• Liaison with appropriate staff including Housing Workers, Community Engagement staff and Property Services.

QUALIFICATIONS:

• Completion of an undergraduate university degree in a relevant field (e.g. Social Work) (Cases for equivalency will be considered);
• Ability to use equipment relevant to the position i.e., computer, phone system, security monitoring;
• 1 to 3 years directly related experience within supportive housing;
• Completion of the Toronto Hostel Training Centre’s certificate an asset;
• Knowledge of the Residential Tenancies Act;
• Strong interpersonal skills;
• Exceptional verbal and written communication skills;
• Knowledge and experience in de-escalating conflict and responding to crisis situations;
• Ability to interact in a respectful and professional manner with a diverse community of women, their families and guests within a supportive housing environment;
• Experience working with diverse individuals and groups e.g. cultural diversity, gender, abilities, religion, race, sexual orientation, etc.;
• Demonstrate knowledge of and experience working with women living with experiences of precarious housing, poverty, violence/trauma, and mental health/concurrent addictions issues;
• Knowledge and experience working from an anti-oppression framework and trauma informed practice;
• Knowledge of harm reduction framework;
• Ability to follow all safety policies and procedures within the work area and respond properly to emergency or safety situations;
• Ability to think independently, demonstrate good judgment, problem-solving skills and effective decision-making skills;
• Must be organized and detail-oriented;
• Ability to work well under pressure;
• Knowledge of security operating systems an asset;
• Knowledge and ability to communicate in a second language an asset;
• Experience working in a residential setting an asset;
• Completion of WHMIS training an asset.