Disability Case Manager

Description:

Sun Life Québec is seeking a Bilingual Disability Case Manager to join its Group Disability team. This role focuses on supporting Canadians in their pursuit of better health and sustainable recovery by managing disability claims and facilitating return-to-work outcomes. The ideal candidate will bring healthcare expertise, analytical decision-making, and strong interpersonal skills to guide clients through their recovery journey.

Key Responsibilities:

• Assess and manage short-term, long-term, and salary continuance disability claims ensuring timely and fair resolution.

• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.

• Apply crisis intervention and rehabilitation techniques to support clients’ health transitions.

• Utilize data and analytics to inform claim decisions and monitor recovery trends.

• Build strong, trust-based relationships with clients, employers, and healthcare providers.

• Communicate with empathy and clarity, guiding clients through absence and return-to-work processes.

Qualifications:

• Bachelor’s degree in Healthcare, Kinesiology, or Business.

• Bilingual (French & English – oral and written) is required.

• 3–5 years of professional experience (healthcare or case management preferred).

• Strong emotional intelligence, crisis intervention skills, and rehabilitation techniques.

• Analytical and critical thinking skills.

• Resilience and adaptability in emotionally complex situations.

• Proficiency in digital tools and platforms.

Benefits & Perks:

• Comprehensive training and continuous learning opportunities.

• Supportive and inclusive work culture with purpose-driven values.

• Competitive compensation, benefits, and wellness programs.

• Opportunities for career growth and internal mobility.

• Hybrid work model offering flexibility between office and virtual settings.