Director of Operations

Description:

BoomerangFX, a global leader in practice management software and digital marketing solutions, is seeking a Director of Operations to drive operational efficiency, scalability, and global expansion. Reporting directly to the CEO, this role will oversee cross-functional projects, ERP implementation, vendor management, and HR policy compliance across international markets.

This is an in-office, full-time role in Mississauga, offering a competitive salary, performance bonuses, and long-term career growth in a rapidly expanding company poised for IPO.

Key Responsibilities:

• Lead cross-functional teams across technology, marketing, recruitment, and operations to drive company growth.
• Oversee 30-70 concurrent projects, ensuring deadlines, budgets, and KPIs are met.
• Implement and optimize ERP systems to enhance data analytics and decision-making.
• Manage vendor negotiations, contracts, and service-level agreements (SLAs) to maximize cost efficiency.
• Oversee budgeting and cost management, ensuring financial targets are met.
• Ensure HR policy compliance across Canada, the U.S., and international markets.
• Develop and monitor operational KPIs, providing insights for senior leadership.
• Mitigate operational and HR risks, ensuring compliance with international regulations.
• Support IPO readiness by developing scalable and resilient processes.

Ideal Candidate:

• Bachelor’s degree in Business, Operations, HR, or related field (MBA preferred).
• 10+ years of experience in operations & HR leadership (high-growth experience preferred).
• Proven ability to lead cross-functional teams and drive organizational change.
• 5+ years of project management experience, successfully delivering projects on time and within budget.
• Expertise in ERP implementation and business process optimization.
• Strong HR knowledge across multiple regions (payroll, benefits, compliance).
• Excellent communication skills to engage senior leaders and external partners.
• Proficiency in data analytics and performance tracking (KPIs, dashboards).
• Ability to thrive in a fast-paced, high-growth environment and solve complex problems proactively.

Nice to Have:

• Experience in private aesthetics or healthcare industries.
• Familiarity with HubSpot and task management software.

What’s in it for You?

✅ Salary: $8,333 - $9,166 per month + 20% bonus
✅ Comprehensive Benefits: Health, dental, vision, retirement plans
✅ Entrepreneurial Mindset: Take ownership and innovate in a fast-growing environment
✅ Career Growth: High performers are recognized and rewarded with advancement opportunities
✅ IPO Readiness: Be part of an organization preparing for a major milestone