Customer Support Specialist

Description:

This customer support role is primarily focused on servicing our North American customers. As such, we are looking for x2 Customer Support Specialist to join our team and be assigned to one of the two following shifts, which adjust according to daylight saving time in Canada:

Shift A:

• March to November: 6:30 PM – 2:30 AM IST
• November to March: 7:30 PM – 3:30 AM IST

Shift B:

• March to November: 10:30 PM – 6:30 AM IST
• November to March: 11:30 PM - 7:30 AM IST

Daylight Saving Time in Canada occurs from March to November, shifting the clock forward by one hour to extend evening daylight. From November to March, clocks are set back by one hour to standard time.

Please note: This role may occasionally involve working different shift times to cover team absences due to leave, illness, or other unforeseen circumstances.

Snapshot

• • Employment Term: Full-time, Monday to Friday
  • Work Hours: As per shift timings laid out above
  • Relevant Experience: 1 Year in a client-facing or support role
  • Location: Gujarat or Maharashtra, India