Customer Services Agent

Description:

Key Responsibilities

Safety First, Quality Always

• Rigorously execute corporate safety, security and complying with regulatory requirements and established standards
• Achieve absolute operational integrity with zero safety defects and security infringements

Operational Excellence

• Achieve operational excellence being on time and error free
• Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks
• Willing to take up additional responsibilities and work shift duties

Outstanding Product and Services

• Provide the highest possible quality of services for our customers at any touch point
• Deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers
• Keep abreast with the latest product updates
• Provide extra attentiveness to our highest-value customer needs (front-end and elite MPO)

Crisis Management Capability and Preparedness

• Familiarity with station contingency local disruption plans and fall-back procedures
• Follow the direction from local airport management to mitigate disruption to provide a minimal negative impact on customer experience
• Ensure our customers are cared for informed during disruption and offered choice whenever possible

People and Team

• Strive for good teamwork and fully participate as a supportive and collaborative team player
• Support other team members (suppliers included) to deliver services and products to company standards