Customer Service Representative

Description:

The successful candidate in this role will help citizens and businesses of Nova Scotia with a variety of transactions related to the Registry of Motor Vehicles Program. The Access Nova Scotia environment is very fast paced with lots of variety each day. Access Nova Scotia has a client centric culture, and we pride ourselves on providing a very rewarding, supportive, and dynamic work environment. Build a fulfilling career with room for movement within our department and across government.

Primary Accountabilities

• Engage with clients to provide a high standard of seamless service for the Registry of Motor Vehicles program.
• Ensure Access Nova Scotia meets clients needs and clients accomplish what they set out to do, have their questions answered and receive the support they require.
• Serve many clients every day accurately and efficiently helping them register vehicles, obtain/renew drivers’ licences, renew licence plates and more.
• Examine records, process documents, and apply relevant legislation and policy accurately and efficiently.
• Exercise a high degree of confidentiality when entering and retrieving information from systems and applications.
• Maintain the security and control of public funds and inventory.

Qualifications and Experience

Qualifications include four years of experience in a fast-paced customer service environment or a combination of customer service and other related experience, training, or education (university and college education will be considered when determining the four-year experience requirement)

You will also possess the following skills and attributes:

• Strong communication skills
• Ability to manage challenging client conversations
• Excellent attention to detail
• Flexible team-player
• Self motivated with a positive attitude
• Efficient and accurate
• Strong organizational and time management skills
• Excellent judgment and problem-solving skills
• Strong data entry and computer skills