Customer Service Representative

Description:

Who Are We Looking For?

• Excellent keyboarding skills, accurate with details and have knowledge of Erb operations.
• Previous experience with AS400
• Ability to handle difficult situations with both internal and external customers.
• Have strong investigative skills.
• Commitment to customer satisfaction and customer focused
• High level of personal energy and willingness to take the initiative to make improvements and resolve issues.
• Ability to work with minimal supervision
• Good organizational skills and the ability to multi task.
• Pleasant telephone manner and good attitude
• Willingness to learn all aspects of the Customer Service Department
• Ability to work as a team player
• Have flexibility to work extra hours when needed, under the direction of the Customer Service Supervisor or Team Lead.
• Mandatory statutory holiday coverage