Customer Service Representative

Description:

What You Will Be Doing:

• Calling customers to follow up on their service appointments and complete reminder calls
• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Identify customers’ needs, clarify information, and book appointments
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of conversations in our call center database (CRM) in a comprehensible way

What You Bring to the Table:

• Track record of accomplishing targets

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• High school diploma
• Fluent in English (verbal and written)

• High energy and Motivated