Customer Service Representative

Description:

TalentSphere Staffing Solutions is partnered with one of the most trusted names within the HVAC space in North America. Our client is a manufacturer & distributor and carries one of the most comprehensive product lines in the industry. We are looking for a new Customer Service Representative person for their Surrey office.

You'll be responsible for preparing proposals, processing and tracking orders, and providing exceptional customer service. If you're organized, proactive, and eager to grow within a thriving industry, we’d love to hear from you.

Salary Range - $60,000-$65,000

Key Responsibilities
 

• Support Project Managers, and Sales staff with administrative tasks
• Process customer orders and coordinate resolution of discrepancies
• Track shipments and provide customers with timely updates and ETAs
• Notify customers upon order arrival via email or phone
• Assist estimators with pricing for bid submissions
• Prepare and submit technical documentation (submittals)
• Provide excellent customer service and foster long-term client relationships
• Participate in customer-facing events, including open houses, lunches, and sporting events
• Stay current on product offerings and industry developments through self-learning and manufacturer training
• Perform other duties as assigned by the manager
   

Required Skills & Experience
 

• Minimum 3 years of relevant experience is preferred
• Strong communication and interpersonal skills
• Professional, friendly, and confident when representing the company
• Post-secondary education (College or University) preferred
• Self-motivated, resourceful, and eager to learn
• Ability to adapt to changing priorities and work independently
• Strong attention to detail and organizational skills