Customer Service Representative

Description:

We are seeking a qualified customer service representative (CSR)/administrative assistant to provide high-level
customer service to LegalShield members; while providing full administrative assistance to the department.

Working Conditions
 

• Full time approximately 37.5 hrs/week (8:30am to 5:00pm)

• Days required to work: Monday to Friday

• Fully remote, telecommute work environment

• Repetitive work

• Overtime may be required

Key Responsibilities
 

• Manage over 60 incoming member calls per day

• Make outgoing calls to members and various stakeholders

• Take accurate call notes and update the LegalShield database