Customer Service Representative

Description:

Role and Responsibilities

• As a vital member of our team, you will play a pivotal role in delivering outstanding service to our members & patients, serving as the face of Teladoc Health with a commitment to professionalism and member/patient-centric engagement across various communication channels such as calls, emails, and chats.

• Respond promptly to inbound calls within the Member Service queues, ensuring a timely and efficient resolution of member/patient requests and services.

• Extract pertinent information to determine member eligibility and prescribe appropriate courses of action.

• Collaborate seamlessly with clinicians and the case team, prioritizing case management/consults with a keen sense of urgency.

• Maintain meticulous case documentation in the relevant systems, ensuring clarity and completeness.

• Foster clear, concise, and effective communication with members, patients, clients, and management through both written correspondence and telephone interactions.

• Coordinate and schedule member/patient appointments as required.

• Collaborate with clinicians to facilitate pharmacy and prescription needs as necessary.

• Uphold the highest standards of quality and timeliness in all outgoing reports and communications.

• Adhere rigorously to PIPEDA rules and regulations, ensuring compliance with all parties involved in the process.