Customer Service Representative

Description:

We are looking for someone who has the drive to go above and beyond the call of duty in providing Superior Quality Service for our customers. The new addition to our team will be responsible for providing one call resolution in responding to inquiries from our toll-free customer service line as well as our website. The position is Monday to Friday day shift.

Qualifications:

• Education Required: Minimum High School diploma
• Years of Experience Required: <2 years
• Bilingualism is mandatory (French and English)
• Excellent communication and problem solving skills required
• The ability to work effectively and efficiently with both internal and external customers
• Knowledge of telephone systems
• Post-secondary education and call center experience in a fast paced environment, along with knowledge of the transportation industry are definite assets

Key Responsibilities:

• Respond to incoming customer inquiries
• Identify and resolve client concerns and issues
• Enter pickups
• Coordinate special movement of freight
• Trace shipments
• Research adjustments
• All related clerical duties