Customer Service Representative 1

Description:

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Current customer service experience
• Work from home experience preferred
• Strong attention to detail
• Intermediate computer skills
• Must have strong attention to detail
• Must be able to work a flexible schedule as the center is 24/7 schedules will fall between 8am-11pm.

What Are Our Desired Skills and Capabilities?

• Contact center, or banking / financial services experience is preferred, but not required. We offer comprehensive training to build on your current skills to help you excel in this role.
• Must be eligible to work full time, remotely in Canada.
• Available to work on a rotational basis, 8am to 11pm EST, 365 No overnight shifts available. Production schedules are assigned once training has been completed.
• People and Customer Oriented: You are not only great at talking on the phone, but you are friendly, personable, and a natural-born problem solver
• A Team Player: You’re ready to join a tight-knit team that works closely with one another to meet and exceed the expectations of our customers
• Organized: You can calmly and positively handle conversations with real people, all while multitasking efficiently
• Ready for a New Challenge: We offer comprehensive training to build on your current skills to help you excel in this role.
• Bilingual - English is a must & French is desirable.