Customer Service Coordinator

Description:

Principal Responsibilities
 

• Call handling
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional
  
   

manner.
 

• Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
• Ensure all returns, credits and debits are processed on time and in line with existing procedures.
• Support pricing queries and the invoicing process as needed
  
   

Education / Experience Requirements
 

• Fluency in English is required
• 2-3 years Customer Service experience
• Relevant 3rd level qualification
• High level of accuracy
• Strong attention to detail
• Good computer skills; knowledge of Microsoft Office tools and SAP an advantage
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self-Starter / ‘Can Do’ approach
• Time management & organisational skills
• Goal orientated
  
   

Specialized Skills / Other Requirements
 

• Approachable and enthusiastic
• Flexible and adaptable
• Engaging and relating
• Able to work on own initiative and as a team player
• Good organizational skills with cultural awareness and sensitivity
• Good judgment and problem-solving skills