Description:
Principal Responsibilities
- Call handling
- Query and complaint management.
- Liaison with warehouse / monitor delivery performance
- Backorder management.
- Sales support.
- Liaison with Accounts Receivable.
- Price management and control.
- Customer master data maintenance.
- Recall support
- Ensure customer orders are processed on time and accurately.
- Ensure customer calls are handled in a timely and professional manner.
- Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional
manner.
- Provide product availability, stock information and delivery information to customers and sales in an accurate and timely manner.
- Ensure all returns, credits and debits are processed on time and in line with existing procedures.
- Support pricing queries and the invoicing process as needed
Education / Experience Requirements
- Fluency in English is required
- 2-3 years Customer Service experience
- Relevant 3rd level qualification
- High level of accuracy
- Strong attention to detail
- Good computer skills; knowledge of Microsoft Office tools and SAP an advantage
- Excellent communication skills
- Professional telephone manner
- Strong service orientation
- Ability to build strong relationships with customers and internal colleagues
- Self-Starter / ‘Can Do’ approach
- Time management & organisational skills
- Goal orientated
Specialized Skills / Other Requirements
- Approachable and enthusiastic
- Flexible and adaptable
- Engaging and relating
- Able to work on own initiative and as a team player
- Good organizational skills with cultural awareness and sensitivity
- Good judgment and problem-solving skills