Customer Service

Description:

TNMI offers an exciting and challenging work environment that includes:

• Extended benefits available after your first 3-months

• Regular wage reviews and performance feedback at 3, 6 and 12-month intervals

• Staff prescription plan

• A supportive and friendly, team-based environment

• Fun team building events held throughout the year

(Surrey)

• Responsibilities:
• • Handling inbound and outbound calls in a polite and professional manner.
  • Answering customer inquiries and confirming order details.
  • Ensuring customer needs are your top priority.
  • Resolving conflict respectfully and efficiently.
  • Ensuring accuracy by verifying prescription details to match order details.
  • Entering data into a custom database.

• Qualifications:

• • Passion for customer service.
  • Excellent English language skills (reading, writing, and speaking)
  • Strong customer service skill set with at least 2 years of Call Centre experience.
  • Knowledge of French and/or Spanish languages is considered an asset.
  • Exceptional communication skills over the phone and via email.
  • Solid knowledge of the internet, MS Office – especially Outlook.
  • Have a high school diploma. Post-secondary education is considered an asset.
  • Knowledge of medical terms or a MOA certification is considered an asset.
  • Possess a friendly, professional, and empathetic attitude.
  • Have the ability to work under pressure but still be keen to details.
  • Have a strong work ethic, be a quick learner, and self-motivated.
  • Work well individually and within a team.
  • Flexible and open to a rotating monthly schedule.