Customer Service

Description:

Be part of the Tier 1 Commissions Team supporting the Advisor Service Centre, we work with Sun Life Financial Distribution (SLFD) to provide knowledge and expertise on the advisor compensation model and processes.

What will you do?

• You will be the first line of support for SLFD advisors and leaders to provide compensation support in English and French.

• You will process, update and answer inquiries related to advisor compensation.

• You will process manual components of advisor compensation and complete commission system verifications.

• You will process advisors of record changes for SLFD

• You will work as part of a team, proactively prioritizing work and coming up with continuous improvements to work more effectively.

• On a call, you will decide the best way to help the advisor/leader by listening carefully & asking the right questions to find out exactly what they need. When you can‘t handle the question yourself, you may need to send the issue on to a specialized team, keeping the advisor/leader informed of the next steps.

What do you need to succeed?

• Bilingualism French and English, written and spoken

• Excellent communication and customer service skills

• Availability to shift hours on a weekly basis to support the Tier 1 Commissions queue line

• Knowledge of SLFD and the advisor compensation model would be an asset

What’s in it for you?

• Competitive salary and bonus structure influenced by market range data

• Pension, stock and savings programs to help build and enhance your future financial security

• 3 weeks vacation (15 days)

• Flexible Benefits from the day you join to meet your needs and those of your family

• An environment of continuous learning and improvement

• A friendly, collaborative and inclusive culture

• Work from home opportunity in Hybrid capacity