Customer Service

Description:

• Provide best in class service to North American end consumers through consistent perfect order processing, proactive outbound communication, product knowledge, diligent and timely follow up
• Must have a positive outlook and the ability to resolve conflict leaving both parties satisfied with the outcome
• Oversee North American order book
• Authorize returns and process warranty requests
• Consistent execution of accurate order processing, on time delivery and proactive communication of order status to customers
• Manage North American Social Media customer care
• Develop strong relationships with all end consumers and wholesale accounts
• Answer inbound phone calls and emails from end consumers while providing prompt and efficient responses
• Provide high quality and diligent follow-up to all customer inquiries
• Participates as part of the North American Dealer Service Team, driving positive collaboration across E-commerce and wholesale service and support
• Work with Customer Service Manager and Team Leads to improve all aspects of the business
• Note: This employee may be requested to follow other job-related instructions and to perform other job-related duties, subject to all applicable state and federal laws.