Customer Relation Specialist

Description:

As a Customer Relations Specialist in our Group Customer Contact Services department you’ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions. You’ll partner closely with other departments in making our members feel valued and appreciated!

The department operates from 8am to 8pm (EST), Monday to Friday, which means no late evenings and no weekends! We are closed on statutory holidays too. You’ll also benefit from many advantages, such as:

• Full time hours
• Paid 5-week training program, followed by 3 weeks of mentorship
• Three paid Personal days, paid vacation
• Excellent benefits
• Pension plan
• Option to participate in the Share Ownership Program
• Bonus plan based on your individual performance
• Education reimbursement program $2,000 (annually)
• Career advancement options
• Being a part of a great team!

As part of our team you will:

• Effectively troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion
• Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service
• Actively participate in an ongoing learning environment where you’ll receive developmental opportunities