Customer Service Representative

Description:

eHealth Registries is seeking a motivated and organized individual to join its client focused team. The successful candidate will reference legislation, policies, procedures, and electronic databases to approve or deny requests regarding vital events and/or requests for/updates to health coverage. This position may include the processing of payments.

Typical daily duties

• Strong communication skills enable you to actively listen, acknowledge concerns, and provide explanations (via phone, email, online and in-person) to resolve difficult situations as well as compose, edit, and format a variety of written correspondence.
• Verbal and written communications, compilation of data or reports drawing from paper and electronic records to enter, amend and retrieve data from databases.

What we are looking for:
The successful candidate will have strong interpersonal and excellent communication skills to establish and maintain effective working and public relationships (customers, government officials, non-government agencies, legal counsel, etc.). Strong computer and typing skills and a minimum typing speed of 40 WPM is required.

Typically the knowledge required for this position is obtained through education in a related field of study and/or working in a customer service or related environment, supplemented with data entry experience.

You will have knowledge of:

• confidentiality policies and practices to ensure all sensitive materials are kept confidential;
• office and/or administrative processes, procedures and protocols;
• time management concepts in order to prioritize and organize your workload and manage multiple tasks in order to meet deadlines.
• conflict resolution and customer service principles and practices to respond appropriately to customers and stakeholders who may be unhappy with the information they are receiving.
• money handling processes and procedures.