Customer Experience Supervisor

Description:

Work Perks:

• Hybrid Work Opportunities
• Great travel perks!
• Goodlife Corporate Discount
• Comprehensive benefits package
• RRSP Matching Program
• Growth opportunities
• Free Parking
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives

What You’ll Do:

• 
  Support and provide direction for team management approach of Supervisory functions for your team; responsible for ensuring all Agents understand processes and procedures and they are supported accordingly.
• Day to day support and management of a positive, service & sales-oriented environment
• Responsible for maintaining records related to (individual) assigned team's performance.
• Resolve escalated employee, client, partner, and customer issues as required, on a timely basis.
• Provide guidance, direction, and demonstration to resolve situations and issues that have been escalated by internal or external clients. Provide accurate answers to policies and procedures.
• Coordinate with various internal departments to assist in customer resolution and support of "extra mile" protocol.
• Set a lead by example approach, attitude, and demeanour always.