Community Digital Experience

Description:

• Assisting customers with product or service inquiries, including troubleshooting and problem resolution
• Gathering and analyzing customer feedback to identify areas for improvement and make recommendations to the community team.
• Assisting with the creation of community management resources and materials, such as knowledge base articles and how-to guides.
• Create a documentation library and ensure all documents are up to date and properly cataloged.
• Other duties as assigned

What You will bring:

• Demonstrable ability to complete tasks and meet deadlines.
• Capacity to assess competing priorities and work with others to escalate and resolve issues.
• Time management skills and an example of an organizational system/approach.

• Ability to find, analyze, synthesize and present information in a well-organized and thoughtful manner.
• Capacity and resourcefulness to work on new topics and seek out new sources of data.

• Written communication skills, ranging from professional communication (e.g. email) to briefing materials (e.g. meeting minutes).
• Verbal communication, including ability to present in meetings/events, and work in collaborative groups.

• Ability to learn and analyze new online platforms and tools, in order to minimize time learning and maximize time spent documenting and suggesting new initiatives.

• Consistently cares about precision and works diligently across all assignments and tasks.
• Strives for continuous improvement and reduction of errors.

• Leadership experience through student groups / associations - e.g. participating in special interest committees, sports teams, volunteering etc.
• Digital marketing, customer support and/or communications skills