Description:
The Analyst, Communication Centre is responsible for providing 24/7 radio dispatching and response to CN Police. The role provides the public and various CN departments with the appropriate and necessary assistance to effectively and safely handle emergency situations urgently.
Main Responsibilities Communication Support Services
- Provide communication and support services to all CN Police staff
- Use a Computer Aided Dispatching (CAD) system to receive, prioritize and process calls (public, CN employees, and other local emergency services), then dispatch to police or other emergency services as required
- Dispatch emergency calls between CN Police and local emergency services by receiving and transmitting radio and phone calls
- Maintain accurate, up-to-date files and logs for reports and keep management and executives aware of major events as they occur
- Receive requests from Constables for information on Canadian Police Information Centre (CPIC) regarding vehicle registration, driving records, and warrants, and provide pertinent data. Enter information received from Constables into CPIC regarding dispositions, stolen property, as well as the addition and removal of warrants
- Prioritize incoming telephone calls
- Coordinate actions between local emergency services and CN forces
- Monitor CN Police Officers’ safety
Liaise Between Local Emergency Services and CN
- Maintain regular communication with multiple stakeholders both internal and external to CN in order to address situations that arise (e.g. derailments, trespassing)
- Ensure communication of information is relayed accurately and in a timely manner
- Communicate and collaborate with various internal departments, including Public Affairs, Risk Mitigation (US), and Emergency Response Plan