Change Management Specialist

Description:

 As the Change Management Specialist for the Human Capital Management stream, you'll report to the Enterprise Commons Business Transformation Lead and play a key role in preparing leaders, employees and business areas for the change. You will be part of delivering the Change Management approach to maximize people leader and employee adoption to changes in processes, systems, and culture. A core function is serving as a primary coach and advisor, guiding executive sponsors, managers, and product owners on change leadership best practices. You will work closely with the Business Readiness team, Human Capital Management project team, the Employee Services branch, and Change Ambassadors, ensuring change principles are embedded directly into their operations to achieve organizational success.

What will you do?
 

• Develop and deliver on change management strategies and plans that support project success and employee adoption
• Assess change impacts, business area readiness, resistance and risks in order to support leaders and staff in the transition from current to future state
• Build a strong understanding of City business processes and how projects and initiatives will impact employees and business areas
• Plan and lead engagement activities to build awareness, readiness and adoption
• Define success measures, monitor change progress and evaluate adoption using qualitative and quantitative data
• Identify risks, barriers and gaps, and develop practical strategies to address them
• Monitor evolving project scope and deliverables, translating changes from other project areas to adapt change management plans as needed
• Partner with Change Management Specialists and project teams to align change activities across Enterprise Commons
• Advise and coach leaders and project teams on practical, agile and adaptable change management approaches
• Provide change management expertise and guidance on employee experience, change management practices, methodologies and tools
• Perform other related duties as required
  
   

Qualifications:
 

• Bachelor's degree in Human Resources, Social Sciences, Organization Development, or equivalent disciplines
• Minimum of 5 years experience working with large-scale, complex change initiatives