Description:
The Business Processing Coordinator will be responsible for managing the relationship of new advisors/branches that are onboarding to Assante including accurately processing a variety of transactions on behalf of those advisors. Accuracy and a high level of service are expected at all times.
What You Will Do
- Assist with all aspects of the onboarding relationship for new advisors and branches including:
- Branch user set up and coordination of access
- Training for the new branch on paperwork and processes – potentially onsite
- Effectively manage queues for non-financial & financial processing including:
- New account set up, client updates and non-financial transactions
- Set up/updates of fee groups, systematic plans, transfers, fee processing etc.
- Follow up on all outstanding transfers within SLA
- Respond in a timely manner to all inquiries and with a high level of service
- Review all documentation to ensure in good order prior to processing through dealer back-office system or forwarding to fund company
- Work with advisors/branches to obtain pending documentation follow-up
- Manage daily maintenance requirements of existing advisors to support regional initiatives including:
- Movement of books of business
- New hire set ups
- Retirements/Resignations/Terminations
- Accuracy is crucial and will be monitored through our Quality Control process
- Committed to continual learning via CI Learn and/or industry courses
- Assist with other departmental and corporate initiatives as required including automation where appropriate.
What You Will Bring
Experience
- Minimum 2-year prior financial industry experience required
- Prior financial processing experience is an asset
- Prior client service experience is an asset
Education/Training
- Post-secondary education
- IFIC Operations or Canadian Securities Course an asset
Knowledge, Skills, and Abilities
- Ability to work as part of a team
- Ability to work under pressure while maintaining high level of accuracy
- High degree of accuracy and attention to detail is essential
- Well organized and results - oriented
- Excellent communication skills – verbal and written, Bi-lingual an asset
- Familiar with financial industry – account types and products including mutual funds, GIC, equities, ETF’s etc.
- Proficient PC skills
- Has respect for confidentiality of sensitive information
- Proven ability to work effectively in a dynamic and fast paced environment
- Demonstrates a high degree of urgency and accountability
- Highly motivated and eager to learn
- Client focused and service oriented
WORKING CONDITIONS:
- Ability to work overtime as necessitated by business volumes
- Some travel may be required