Description:
This job receives, formats and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.
Key Accountabilities
- Orchestrates and executes the efficient processing of client press releases including but not limited to; receives and validates content to ensure compliance with content acceptability guidelines, formats pictures, videos, validates hyperlinks and edits / modifies press releases on the website (CMS) in English and French
- Disseminates press releases to the media via Canada Newswire distribution networks.
- Posts press releases on various platforms inclusive of Social Media sites.
- Coordinates international distribution of press releases with our international affiliates.
- Acts as the point of contact for clients requesting distribution and translation services. Provides advice to clients as appropriate. (E.g. SEO counseling)
- Dispatches and assigns client requests to the CCS team based on priority level (rotating basis).
- Assists in onboarding/training new clients on the Online Member Centre platform (after hours support).
- Partners with internal stakeholder teams to mitigate and resolve customer service challenges.
- Performs other duties as required.
Requirements
Qualifications
- High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR or a related field is required.
- Minimum of 1 year of experience in customer service and/or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred.
- Basic knowledge of media communication such as earned, owned and paid media.
- Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
- Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.
- Solid oral and written communication skills, with in depth knowledge of grammar to edit press releases.
- Sales experience/training is an asset.
- Fluent in both English and French (asset in Toronto).