Application Production Support Analyst

Description:

BNP Paribas, a leading international banking institution and one of Montreal’s Top Employers for 2024, is seeking a skilled and experienced Application Production Support Analyst to join their Global Business Lines support team. This position plays a key role in maintaining the integrity, availability, and continuity of business-critical applications across international time zones.

As part of a global APS team spread across the USA, Canada, and India, the selected candidate will ensure the seamless daily operations of supported applications, especially during peak business hours. The team operates on a 24/7 basis and focuses on applying robust IT policies and security measures aligned with Group and North America standards.

The APS Analyst will be responsible for investigating and resolving production issues, supporting application deployments, updating documentation, and participating in post-incident analysis. The role also includes coordinating testing and business continuity processes, ensuring compliance with IT governance, and contributing to global transformation projects.

Key Responsibilities:

• Troubleshoot and resolve production issues in coordination with internal and external stakeholders

• Support deployments and patch cycles for applications

• Maintain up-to-date support documentation and participate in business continuity planning

• Collaborate in governance, audit, and post-incident processes

• Work on global IT projects involving teams in the US, Canada, Paris, India, Singapore, and Hong Kong

• Coordinate post-migration validations and end-to-end testing

• Ensure 24/7 support coverage and adhere to IT security policies

Education / Qualifications:

• Bachelor’s degree or equivalent in a relevant field

• Minimum 5 years of experience in application production support

Required Skills:

• Strong knowledge of UNIX, Linux, and shell scripting

• Proficiency in Oracle SQL and PL/SQL

• Familiarity with Windows Server environments

• Understanding of infrastructure and security tools (e.g., VMware, WebSphere, Tomcat, firewalls, PGP encryption, IBM MQ Series)

• Experience with monitoring tools such as Dynatrace

• Working knowledge of ITIL framework (incident, problem, change management)

• Familiarity with Tibco Business Works and EMS

• Advanced Excel skills for reporting and analysis

• Strong communication skills in English (verbal and written)

• Ability to work flexible hours and under pressure in a 24x7 environment

• Team player with autonomy and time management skills

• Experience working in geographically distributed teams

Additional Information:

• Hybrid work arrangement with up to 50% remote work

• Must be legally eligible to work in Montreal, Canada, with a valid work or study permit if applicable

• Physical presence in the office is a requirement for this position

• Flexible working hours and international career growth opportunities available

Why Join BNP Paribas?

• Competitive compensation and comprehensive benefits including:

  • Family and spouse insurance program

  • Defined contribution pension plan

  • Paid volunteer days

  • Excellent training and development programs

• Recognized as:

  • Montreal’s Top Employers 2024

  • Canada’s Best Diversity Employers 2024

  • LinkedIn Top Companies 2024

  • Platinum-certified by Women in Governance